Privacy Policy

 

Privacy Policy – Pikseli Creatives

We are committed to safeguarding the privacy of all individuals whose personal information we collect, use, disclose, and protect. This policy outlines how we manage and process personal data from our customers, employees, and website visitors in accordance with the Data Protection Act 2019 and applicable global data privacy laws, such as the General Data Protection Regulation (GDPR).

We prioritize the confidentiality, security, and lawful processing of your personal data and encourage you to carefully review this Privacy Policy to understand how we handle your information.

1. Information We Collect

a) Website Visitors

When you visit our website, we may collect non-personal information, such as:

  • Browser type
  • IP address
  • Device and operating system details
  • Browsing behavior and preferences (collected through cookies; refer to our Cookie Policy for more details).

b) Customer Information

When placing orders, requesting quotations, or contacting us, we may collect personal information such as:

  • Full name
  • Contact information (phone number, email address)
  • Billing and shipping addresses
  • Transaction details, including payment history
  • Order history and preferences.

c) Employee Information

For employment purposes, we may collect personal data including:

  • Names
  • Contact details (email, phone number, address)
  • Employment records and payroll information
  • Emergency contact details.

2. How We Use Your Information

We process your personal information for the following purposes:

  • To fulfill customer orders and deliver products efficiently.
  • To provide customer support and respond to inquiries, quotations, and complaints.
  • To process transactions securely and maintain order history records.
  • To communicate important updates, marketing promotions, or newsletters where consent has been provided.
  • To improve website performance, analyze user behavior, and personalize your browsing experience.
  • For employment purposes, including payroll processing, HR management, and employee administration.
  • To comply with legal obligations or as required by law enforcement authorities.

3. Disclosure of Your Information

Pikseli Creatives does not sell or trade your personal information. However, we may share your data in the following instances:

  • Service Providers: We may share data with trusted third-party partners, such as courier companies, payment processors, and IT service providers, to facilitate seamless service delivery.
  • Legal Compliance: Personal data may be disclosed to comply with legal requirements, court orders, or regulatory processes.
  • With Your Consent: In cases where you explicitly agree, we may share your information for specific purposes.

All third-party service providers are required to use your data solely for the intended purpose and to maintain its confidentiality and security.

4. Retention of Personal Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Customer information related to orders is stored for up to 3 years to ensure seamless service and follow-up.
  • Employee information is retained for the duration of employment and archived securely thereafter, as per legal requirements.
  • You have the right to request the deletion of your personal data at any time (see Your Rights below).

5. Your Rights and Choices

As per the Data Protection Act 2019 and GDPR, you have the following rights regarding your personal information:

  • Right to Access: Request details of the personal data we hold about you.
  • Right to Rectification: Request corrections for inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal information.
  • Right to Restrict Processing: Request limitations on how we process your data.
  • Right to Data Portability: Request to transfer your personal data to another service provider.
  • Right to Object: Object to the processing of your data, particularly for direct marketing purposes.
  • Withdraw Consent: You can withdraw your consent for marketing communications at any time by unsubscribing from emails or contacting us.

To exercise any of these rights, contact us at info@pikselicreatives.com.

6. Security of Your Data

We employ robust technical and organizational measures to protect your personal information from unauthorized access, misuse, or data breaches. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.

We encourage website users to safeguard their personal devices and credentials when accessing our services.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us analyze website performance, deliver personalized content, and remember user preferences. For detailed information on cookies, refer to our Cookie Policy.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. We encourage you to review this policy periodically for any updates. Continued use of our website and services signifies your acceptance of the revised Privacy Policy.

9. Disclaimer

  • All information on our website is for general use and not to be considered professional advice.
  • We strive for accuracy but cannot guarantee the completeness or suitability of the information provided.
  • Users are responsible for verifying the information before taking any action based on it.

10. Contact Us

If you have any concerns, questions, or requests regarding our Privacy Policy or your personal data, please contact us:

Phone: +254 702 541 662 
Email: info@pikselicreatives.com / pikselicreatives@gmail.com

We are committed to ensuring your privacy and data security as you engage with Pikseli Creatives